Dipta Datta Gupta · IT Support & Service Desk, Perth

IT support · Service desk · Perth, WA

IT support & service desk: L2 support, troubleshooting and device deployment.

Looking for a full-time L1/L2 service desk role in Perth. Available full-time from January 2027.

PERTH // 31.95°S 115.86°E
STATUS: OPEN TO WORK — IT SUPPORT
Local time: --:-- AWST

// System readout

01 About

About

I’m an IT graduate (Master of IT, University of Western Australia, finishing November 2026) looking for a full-time L1/L2 service desk role in Perth.

I like the troubleshooting side of IT: narrowing down what’s actually wrong, fixing it, and writing it up so the next person can fix it faster.

02 Experience

Experience

Jul 2025
IT Intern
WSP Australia · Perth, WA
- Resolved around ten ServiceNow tickets a week for staff and clients (peripherals, 3D modelling software, authentication issues), escalating to the IT supervisor with clear ticket notes.
- Imaged devices with an MDT-based internal tool, and provisioned and deployed Windows laptops through Microsoft Intune and Autopilot for new starters and redeployments.
- Diagnosed hardware and software faults across company devices and replaced Thunderbolt docks across an office floor.
- ServiceNow
- MDT
- Microsoft Intune
- Windows Autopilot
- Device imaging
- Hardware deployment
Apr – Jul 2023
Software Engineering Intern
Juris Technologies Sdn Bhd · Kuala Lumpur, Malaysia
- Provided L2 production support for core financial applications, triaging and diagnosing issues raised through ClickUp tickets to keep client systems stable.
- Wrote interface agreement documents defining data-exchange standards for external stakeholders.
- Integrated third-party vendor and middleware services through REST and SOAP APIs (PHP, SoapClient/WSDL).
- L2 production support
- ClickUp
- PHP
- REST
- SOAP

03 Projects

Projects

In progressJul 2026 – present
AI-Powered Medical Learning Navigator
UWA capstone client project. I'm the sole owner of the frontend dashboard and UX for a five-person team's curriculum platform for UWA medical students.
- JavaScript
- HTML
- CSS
- Case study: AI-Powered Medical Learning Navigator
CompleteMar – May 2026
RoadWatch Perth
A Flask app for reporting and tracking road hazards around Perth, with a ticket-style lifecycle (submission, admin triage, status updates, notifications), built by a four-person team.
- Flask
- SQLAlchemy
- SQLite
- Jinja
- Tailwind CSS
- Chart.js
- pytest
- Selenium
CompleteJul – Sep 2026
AWS Cloud Labs
Nine hands-on AWS labs automated with Python (boto3), Fabric and Bash, from CLI setup to load-balanced EC2, KMS encryption and containers on ECS, with the faults I diagnosed along the way.
- AWS EC2
- AWS S3
- AWS IAM
- AWS KMS
- Load balancers
- ECS Fargate
- DynamoDB
- Python
- boto3
- Fabric
- Bash
- WSL2
- Case study: AWS Cloud Labs
- Source on GitHub: AWS Cloud Labs
Complete2025
Box Office Revenue Prediction
Classifying films as High or Low box-office revenue relative to their production country's GDP, with logistic regression and decision trees in R, LIME explanations, an R Markdown report and a Shiny app.
- R
- R Markdown
- Shiny
- caret
- rpart
- LIME
- pROC
- Case study: Box Office Revenue Prediction
- Source on GitHub: Box Office Revenue Prediction
Complete2025
Bash & awk Data Tools
Two command-line tools in Bash and awk for tabular data, an energy-statistics query tool and a data-cleaning pipeline, with input validation and error handling.
- Bash
- awk
- sed
- grep
- Case study: Bash & awk Data Tools
- Source on GitHub: Bash & awk Data Tools
Live
Dip's Web Academy
An interactive HTML, CSS and JavaScript tutorial site with 14 live demos and an AJAX-loaded quiz, built with plain HTML, CSS and jQuery, with light and dark themes.
- HTML
- CSS
- JavaScript
- jQuery
- AJAX
- localStorage

04 Skills

Skills

Support & ITSM
- ServiceNow
- ClickUp
- Microsoft Intune
- Windows Autopilot
- MDT
- Remote Desktop
- Hardware setup & troubleshooting
- Device imaging
- Provisioning & deployment
Systems & Networking
- Windows 10/11
- Linux (Ubuntu, Red Hat)
- WSL
- TCP/IP
- DNS
- Routers & switches
- VPN
Scripting & Cloud
- Bash
- awk
- Python (boto3)
- AWS EC2
- AWS S3
- AWS IAM
- AWS KMS
Languages & Tools
- Java
- JavaScript
- PHP
- SQL
- R
- Git
- GitLab

05 Education

Education

Feb 2025 – Nov 2026 (expected)
Master of Information Technology
The University of Western Australia
Perth, WA
Coursework: Cloud Computing (AWS), HPC (Linux, SLURM), Software Testing & QA, Scripting (Bash, awk), Cybersecurity.
Aug 2020 – Dec 2023
Bachelor of Information Technology (Dual Award)
Taylor's University · University of the West of England, Bristol
Subang Jaya, Malaysia · Bristol, UK
One degree awarded jointly by both universities.

06 Contact

Contact

Get in touch about IT support and service desk roles in Perth, WA.

Emaildipta18@gmail.com

Email me

LinkedIn: Dipta Datta Guptalinkedin.com/in/diptadg
GitHub: Dipta Datta Guptagithub.com/diptadg

Dipta Datta GuptaDipta Datta GuptaDipta Datta Gupta

IT Intern

Software Engineering Intern

AI-Powered Medical Learning Navigator

RoadWatch Perth

AWS Cloud Labs

Box Office Revenue Prediction

Bash & awk Data Tools

Dip's Web Academy

Support & ITSM

Systems & Networking

Scripting & Cloud

Languages & Tools

Master of Information Technology

Bachelor of Information Technology (Dual Award)